FAQs
Welcome to our Frequently Asked Questions (FAQ) section. Here you'll find answers to common questions about our products, orders, shipping, and returns. If you don't find the information you're looking for, feel free to contact us.
1. What types of products do you sell?
At YOUR urban route & urban style, we offer a variety of products for the home, pets, personalized items, and much more. Our store is designed to meet everyday needs and the modern lifestyle, with products that suit different tastes and requirements.
2. How long does shipping take?
- Domestic Shipping (U.S.): Orders within the U.S. typically take 3 to 5 business days to arrive.
- International Shipping: The estimated shipping time for international orders is 7 to 15 business days, depending on the location.
3. Can I make changes or returns?
Yes, we offer a 30-day return or exchange period from the date of delivery. The product must be in its original condition and unused. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
4. Do you offer personalized products?
Yes, we offer a variety of customizable products, ranging from home items to accessories. Please note that personalized products are not eligible for returns.
5. How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number so you can monitor the status of your shipment in real-time.
6. Can I cancel or modify my order after placing it?
Unfortunately, once an order has been processed and shipped, we are unable to cancel or modify it. We recommend reviewing your order details before completing your purchase.
7. Do you ship internationally?
Yes, we offer international shipping. Delivery times range from 7 to 15 business days, depending on the destination.
8. How can I contact customer service?
You can reach us via our customer service email or through our social media channels. We're available to assist you with any questions or issues you may have.