Shipping & Returns
Shipping
At YOUR urban route & urban style, we strive to ensure that your products arrive quickly and safely. Below are the details of our shipping times:
- Domestic Shipping (U.S.): Orders within the U.S. typically take 3 to 5 business days to arrive.
- International Shipping: For orders outside the U.S., the estimated shipping time is 7 to 15 business days, depending on the destination.
Shipping times may vary based on product availability and exact delivery location. You will receive an email confirmation with a tracking number to monitor your order at all times.
Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer an easy and hassle-free return process:
- You have 30 days from the date of delivery to request a return or exchange.
- Products must be in their original condition, unused, with tags and packaging intact.
- To initiate a return, please contact us via our customer service email with your order number.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Non-returnable items:
- Personalized or custom-made items
- Personal hygiene products that have been opened or used
If you have any questions about the return process, don't hesitate to reach out to us. We're here to help and ensure that your shopping experience is a great one.